Returns policy
Our policy lasts for 14 days(in accordance with article L 121-20 of the French Consumer Code). If more than 14 days have elapsed since your purchase, we are unfortunately unable to offer refunds or exchanges.
In order to be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging with the original labels still attached.
Certain types of merchandise cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items not authorized for return:
* Gift cards
To complete your return, we require a receipt or proof of purchase or order number.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an e-mail to let you know that we have received the returned item. We'll also let you know if your refund is approved or declined.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.
Delayed or missing refunds (if any)
If you haven't yet received a refund, first recheck your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing delay.
If you've taken all these steps and still haven't received your refund, contact us at [email protected].
Sale or promotional items (where applicable)
Only normal-price items are refundable. Unfortunately, items on sale or promotion are not.
Exchanges (where applicable)
We will replace items that are initially faulty or damaged, or if you have chosen the wrong size (where applicable, we will replace it with the correct size). Email us at [email protected] and we'll share the process with you.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equivalent in value to the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the person who made the gift had the order sent to them with the intention of returning it to you at a later date, we will send the refund to them, and they will know that you have returned their gift.
Shipping
To return your product, please contact us at the following email address: [email protected]. We will provide you with the postal address and the procedure to follow.
Shipping costs associated with the return of your item are your responsibility and are non-refundable, unless you are part of the "ONE ATHLETE" program with the recycling of at least 1 "ONE" wetsuit. In this case, returns are free of charge. If you receive a refund without being part of the "ONE ATHLETE" program, the cost of return shipping will be deducted.
Depending on where you live, the time taken to receive your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.