Returns policy

Our policy lasts 14 days ( provided for by article L 121-20 of the Consumer Code) . If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging with the original labels still attached to the product.

The return of certain types of goods is not permitted. Therefore, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, nor flammable liquids or gases.

Other items not permitted for return:
* Gift cards

To complete your return, we require a receipt or proof of purchase or order number .

Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your original credit card or payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and still have not received your refund, contact us at the following address: hello@onesurfingco.com.

Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)
We replace items that are initially faulty or damaged or if you have chosen the wrong size (if applicable, we will replace it with the correct size). Send us an email at hello@onesurfingco.com and we will share with you the steps to follow.

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.

Shipping
To return your product, please contact us at the following email address: hello@onesurfingco.com. We will tell you the postal address and the procedure to follow.

Shipping costs related to the return of your item are your responsibility and are not refundable, unless you are part of the "ONE ATHLETE" program with the recycling of at least 1 "ONE" suit . In this case returns are free. If you receive a refund without being part of the "ONE ATHLETE" program, the return shipping cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.