ONE FAQS

FAQs

Free standard delivery in FRANCE for purchases over €80.00.

Generally, we send the products the day after the order.

For deliveries in France, the average time is between 2 and 5 days.

For deliveries in Europe, the average time is between 5 and 10 days.

To return a product, please follow the following instructions:

1. Send us an email to the following address: hello@onesurfingco.com with the information indicated below.

2. The package must be adequate or you use HIPLI package to protect the items during transportation. Please note, we will refuse any damaged, worn, damaged or incomplete item (labels and original packaging required).

3. Stick the return label on the package. This label was part of your order if you are in the ONE ATHLETE program. If necessary, please contact us at the following email address: hello@onesurfingco.com

4. A confirmation email will be sent to you once your package has been received by our team.

Return information to be sent to the following email address: hello@onesurfingco.com

NAME

First name

Address

Telephone number (if we ever need to contact you for additional information).

Order number (located on your order confirmation)

Reason(s) for return:

Production defect: supporting photos.

Bad size

Change of opinion

Other (s) to be specified.

Description, if it is one or more defects, please indicate the locations. If it is the wrong size please indicate if you would like to exchange with the correct size.

YES. Once your basket is complete, check in the payment process if we deliver to your home. If your country does not appear in the list, please contact us by email: hello@onesurfingco.com

We will find a solution together.

A confirmation email will be sent to you with the details of your order and delivery tracking.

Please contact our after-sales service as quickly as possible: hello@onesurfingco.com

If the order is not shipped, we can cancel it otherwise a return will have to be made.

Products are generally sent the day after the order.

If you have any doubts about the size, please refer to the size guide on the product page, otherwise do not hesitate to send us an email to the following address: hello@onesurfingco.com and we will help you in your choice.

It is very important to have a wetsuit that matches your measurements to optimize your performance in the water. If not, send the product back to us and we can issue a refund or exchange. We will refuse any damaged, worn, damaged or incomplete item (labels and original packaging required).

Surfing is a sport practiced in extreme conditions. After each session, please rinse your wetsuit in cold fresh water. Lay it out by the waist (and not by the collar) in a dry, shaded place. Drying your suit in the sun is quicker but will damage it.

Do not put it in the washing machine or dryer. Do not use hair dryers or chemicals.

1 year from original purchase date on all seams.

1 year from original purchase date on neoprene.

We check each order before sending. Despite every checkings, human error does exist. If you find one or more defects, please contact us with supporting photos at the following email address: hello@onesurfingco.com

1. A wetsuit that always performs well.

2. An eco-responsible service to optimize the lifespan of surf wetsuits according to needs.

3. Unbeatable value for money.

1. You choose your wetsuit.

2. You choose the subscription that best suits you based on your practice.

3. You go surfing.

4. You can return your used suit to us after 12 months so that we can recycle it. Otherwise continue to benefit from it.

5. For more information please click here .

Of course. Otherwise our eco-responsible approach would have less impact...

You have a worn out wetsuit that has been sitting in your garage for too long. You are on the verge of throwing it away.

PLEASE DON'T. Send it to us and you can get a promo code for the purchase of a new “ONE” wetsuit.

Please contact us at the following email address: hello@onesurfingco.com

Insert with your combination the following information :

- First and last name

- E-mail address

- time of use of the wetsuit(s).

- your favorite surf spot.

For more information, click here .

We keep them out of landfills and thus reduce their environmental impact.

We want to develop a user economy. A passionate surfer looking for performance will need a new wetsuit every year like a high-level athlete.

A surfer who does not have the opportunity to practice all year round and who is just starting out does not necessarily need to have a new wetsuit but rather a reconditioned one.

As a result, we optimize the lifespan of our products and their prices.

We refurbish and upcycle wetsuits, regardless of brand and condition.

We use traditional payment methods. If you encounter a problem during payment, please contact us at the following email address: hello@onesurfingco.com

or on our social networks @onesurfingco.

We work with Hipli and its reusable packages to send our products.

You can therefore use this package to return your used suit to us. Please contact us by email: hello@onesurfingco.com to retrieve the return address.

Otherwise, once your “ONE” product has been received, return the Hipli package directly to the address indicated above. Please note, the package must be empty. Refer to this video by clicking here to learn about Hipli folding.