ONE FAQS

FAQs

Order - Delivery & Return

Free standard delivery in FRANCE for purchases over €80.00.

Generally, we send the products the day after the order.

For deliveries in France, the average time is between 2 and 5 days.

For deliveries in Europe, the average time is between 5 and 10 days.

To return a product, please follow the following instructions:

1. Send us an email to the following address: hello@onesurfingco.com with the information indicated below.

2. The package must be adequate or you use HIPLI package to protect the items during transportation. Please note, we will refuse any damaged, worn, damaged or incomplete item (labels and original packaging required).

3. Stick the return label on the package. This label was part of your order if you are in the ONE ATHLETE program. If necessary, please contact us at the following email address: hello@onesurfingco.com

4. A confirmation email will be sent to you once your package has been received by our team.

Return information to be sent to the following email address: hello@onesurfingco.com

NAME

First name

Address

Telephone number (if we ever need to contact you for additional information).

Order number (located on your order confirmation)

Reason(s) for return:

Production defect: supporting photos.

Bad size

Change of opinion

Other (s) to be specified.

Description, if it is one or more defects, please indicate the locations. If it is the wrong size please indicate if you would like to exchange with the correct size.

YES. Once your basket is complete, check in the payment process if we deliver to your home. If your country does not appear in the list, please contact us by email: hello@onesurfingco.com

We will find a solution together.

We work with Hipli and its reusable packages to send our products.

You can therefore use this package to return your used suit to us. Please contact us by email: hello@onesurfingco.com to retrieve the return address.

Otherwise, once your “ONE” product has been received, return the Hipli package directly to the address indicated above. Please note, the package must be empty. Refer to this video by clicking here to learn about Hipli folding.

A confirmation email will be sent to you with the details of your order and delivery tracking.

Please contact our after-sales service as quickly as possible: hello@onesurfingco.com

If the order is not shipped, we can cancel it otherwise a return will have to be made.

Products are generally sent the day after the order.

We use traditional payment methods. If you encounter a problem during payment, please contact us at the following email address: hello@onesurfingco.com

or on our social networks @onesurfingco.

ONE neoprene wetsuits

We have chosen the latest version of Yamamoto #40 neoprene . It perfectly meets our specifications to offer warmth and flexibility. These are the two main advantages of a surf wetsuit to optimize its performance on the wave. It is a Japanese neoprene considered to be the most efficient in the world. We want to support you in each of your surf sessions like a high-level athlete.

Finally, this neoprene is eco-designed from limestone rocks to avoid all the petrochemical elements of classic neoprene.

With high-end neoprene thanks to Japanese know-how, we have accompanied it with the best existing materials to maximize your performance.

There is a 4-way super stretch external lining to optimize flexibility.

For the 4/3mm and 3/2mm, we added an internal lining at the torso and back to maximize warmth. Putting it up to the bottom of the legs takes away flexibility.

Finally, the seams are sewn glued with an interior tape all over the body for maximum waterproofing while maintaining flex.

Discover our surf wetsuits .

If you have any doubts about the size, please refer to the size guide on the product page, otherwise do not hesitate to send us an email to the following address: hello@onesurfingco.com and we will help you in your choice.

It is very important to have a wetsuit that matches your measurements to optimize your performance in the water. If not, send the product back to us and we can issue a refund or exchange. We will refuse any damaged, worn, damaged or incomplete item (labels and original packaging required).

Surfing is a sport practiced in extreme conditions. After each session, please rinse your wetsuit in cold fresh water. Lay it out by the waist (and not by the collar) in a dry, shaded place. Drying your suit in the sun is quicker but will damage it.

Do not put it in the washing machine or dryer. Do not use hair dryers or chemicals.

1 year from original purchase date on all seams.

1 year from original purchase date on neoprene.

For any questions or additional information, do not hesitate to contact us by email: hello@onesurfingco.com or on social networks @onesurfingco

We check each order before sending. Despite every checkings, human error does exist. If you find one or more defects, please contact us with supporting photos at the following email address: hello@onesurfingco.com

The first neoprene wetsuit subscription - ONE ATHLETE

1. A wetsuit that always performs well.

2. An eco-responsible service to optimize the lifespan of surf wetsuits according to needs.

3. Unbeatable value for money.

1. You choose your wetsuit.

2. You choose the subscription that best suits you based on your practice.

3. You go surfing.

4. You can return your used suit to us after 12 months so that we can recycle it. Otherwise continue to benefit from it.

5. For more information please click here .

You are debited every 10th of the month for a minimum of 12 months and up to 19 months if you keep the combination. If you wish to stop your subscription, simply return your used suit to us. To avoid being debited the month you return your suit, you must do so before the 10th.

If the monthly direct debit for your subscription is rejected, you will be informed immediately by our teams and a second direct debit request will be presented a few days later to your bank. You will also receive by email a link to update your payment method and regularize your situation.

In the case of 2 successive deadlines (2 months of subscription) rejected by your bank, ONE SURFING CO reserves the right to terminate your subscription contract and to invoice the various costs linked to these payment defaults.
You must return the combination(s) made available to you within 14 days following the termination of the contract.
In the event of non-return within these deadlines, you will be charged non-return fees, the amount of which is indicated in the document “ non-return fees ” below: ONE SURFING CO non-return fees.

Please note that any equipment not returned is considered stolen, which will result in the initiation of litigation and legal proceedings, the costs of which will be borne by the Customer.

ONE PLAYGROUND - a strong eco-responsible approach.

Eco-responsibility encompasses three main parts at ONE:

  1. The design : our surf wetsuits are designed with Yamamoto #40 neoprene which is made from limestone rock to replace petrochemical elements.
  2. Pricing : offering quality at a fair price based on your practice and the lifespan of the product.
  3. Recycling : giving neoprene wetsuits a second life with repairs to offer them to surf schools and charitable associations. We also work with different French partners to transform used neoprene into a new product.

Of course. Otherwise our eco-responsible approach would have less impact...

You have a worn out wetsuit that has been sitting in your garage for too long. You are on the verge of throwing it away.

PLEASE DON'T. Send it to us and you can get a promo code for the purchase of a new “ONE” wetsuit.

Please contact us at the following email address: hello@onesurfingco.com

Insert with your combination the following information :

- First and last name

- E-mail address

- time of use of the wetsuit(s).

- your favorite surf spot.

For more information, click here .

We keep them out of landfills and thus reduce their environmental impact.

We want to develop a user economy. A passionate surfer looking for performance will need a new wetsuit every year like a high-level athlete.

A surfer who does not have the opportunity to practice all year round and who is just starting out does not necessarily need to have a new wetsuit but rather a reconditioned one.

As a result, we optimize the lifespan of our products and their prices.

We refurbish and upcycle wetsuits, regardless of brand and condition.

Your first car, your first phone... were most likely second hand. So why not buy a second-hand neoprene wetsuit?

If you are just starting out or if you don't have the chance to practice often, these combinations can perfectly support you in your passion and allow you to save more than 50% of the new purchase price.

They are restored by professionals, French workshops.

Discover them here .